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Minimums:
All prices shown are based on an order of 20 hoodies. There is no minimum order here at Free Hoody but price will be reflected in the size of the order.
Turnaround Time:
All delivery times listed below are to England only, please Contact Us if you require shipment to another country. Freehoody.co.uk free hoody delivery is exclusive to UK customers only.
• 10-14 working days standard delivery.
• 5-7 working days for a rush Delivery available charges may apply.
• Super-rush service (under 5 working days) can be possible - Contact the Free Hoody Team for details.
• Delivery times may vary during the holiday seasons. Please consult with a Sales/Service Representative if you have concerns at 01953 714 783.
Contact:
• For design assistance, help using the site, inquiries, and special requests, contact us at 01953 714 783, or enquiries@freehoody.co.uk
If you are looking to keep your costs down, here are some tips...
• Quantity matters - the more you order, the more you save.
• Each color printed on each side adds to the cost, so the fewer colors, the less expensive.
• Some brands of Hoody are more affordable than others (check out Gildan).
Now get back to designing...
PLEASE NOTE: Currently, embroidery pricing includes 5,000 stitches per side. In the rare case that a design exceeds this limit, customers will be informed of any additional expense that may be incurred.
Quality based savings
Custom printing and embroidery require significant setup. These costs are not factored into our prices. As a result, ordering large quantities (and spreading out the setup costs over many pieces) is much more cost efficient than ordering small quantities. Usually expect to pay £20.00 for the set up of DST files and screens.
FAQ
Q: How accurate is the preview I see?
A: Freehoody.co.uk’s technology lets you get a good look at how your item will actually turn out, but computers can't perfectly simulate the real world. First of all, every computer monitor displays colors a little differently, so the colors of your actual merchandise (both the colors of the blanks and the colors of your designs) may not match perfectly what you view on your screen. Secondly, embroidery and printing on non-paper surfaces are physical processes that inherently vary, so slight variations from item to item inevitably exist. But please don't worry! Trust the names of the various colors you use on the site and trust that we will produce merchandise that looks great and doesn't disappoint!
Q: What images can I upload for use in designs, and how do I properly prepare those images?
A: We hope the information below will give you the guidance you need to successfully upload images for use in your designs, but please feel free to call us if you have questions or need assistance. Similarly, we'll contact you if there are problems pertaining to the artwork submitted with your order.
First of all, please make sure your image is suitable for the decoration method you're using.
• For screen-printing, we can work with black and white photographs or illustrations with clear, distinct areas of color as opposed to multiple shades and tones.
• For embroidery, images must only contain clear, distinct areas of color. Subtle tones and fades can't be embroidered.
Secondly, ensure that you have properly prepared the image you're uploading.
• The best types of images for our service are vector illustrations created in programs such as Adobe Illustrator. These images should be saved or exported and then uploaded in *.eps format. Before saving or exporting as *.eps, please (1) flatten the image, (2) outline fonts, and (3) convert to Pantone or RGB colors.
• Raster images, such as those created in Adobe Photoshop should be saved or exported as *.gif, *.tif, or *.jpg files. You're best off using *.gif with a transparent background (if that is, in fact, what you want). Most importantly, such images should be high-resolution. The final product won't look good unless your image is at least 200 dots per inch (DPI) at the actual size you want it printed. That means that if you want to print a *.gif image at a size of 5" x 5" on a T-shirt, it should be about 15" x 15" on your 72 DPI computer monitor.
Finally, to upload a file to our system, the filename may not contain spaces. Please be sure to rename the file accordingly before uploading.
Introduction to Freehoody.co.uk.
We operate Freehoody.co.uk, an innovative website that enables people to design and order custom decorated products such as printed hoodies and embroidered caps for their groups and events including university groups, bands, teams, corporations, clubs, schools and more. Our custom t-shirt printing operations accommodate orders of all sizes, ranging from a single t-shirt to quantities in the thousands. Operating since 2008, we are a dynamic and forward-thinking company and our business is growing rapidly. We strive to treat our customers, vendors, and co-workers as we would want to be treated and have a strong sense of innovation and individual responsibility.
Service & Sales
If you need assistance using freehoody.co.uk, or if you need to communicate with freehoody.co.uk, telephone a Service/Sales Representative at
01953 714 783, e-mail enquiries@freehoody.co.uk.
Marketing & Partnerships
For any marketing or partnership opportunities, please contact: Ben Dawson.
Vendors
Freehoody.co.uk is always on the lookout for first rate vendors to help “wow” our customers. To inquire about working with freehoody.co.uk as a screen printer, embroiderer or a supplier of some other kind, please contact: Ben Dawson.
User agreements and policies
What this Agreement Covers
This Agreement governs your use of the Site and the Freehoody.co.uk service (the "Service"). The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, "Institutions"); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organisations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.
Intellectual Property Rights of Freehoody.co.uk and Third Parties
Freehoody.co.uk is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Freehoody.co.uk Site (collectively the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Freehoody.co.uk
Freehoody.co.uk is the owner of the Freehoody.co.uk trademark; other trademarks made available through this Site, including logos, slogans color schemes and design trademarks, are licensed for use by Freehoody.co.uk from Institutions and other third parties (the "Licensed Marks"). By using the Freehoody.co.uk Site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Freehoody.co.uk will notify you of such terms if your usage is in violation of such terms.
Generally, products created using images available on the site should not be resold commercially. In the event that you wish to resell such products, you agree to contact Freehoody.co.uk and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. Freehoody.co.uk retains the right to display such designs or offer them (or variations of such designs) to other customers.
Additionally, Freehoody.co.uk has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Freehoody.co.uk production.
You agree to not use Freehoody.co.uk’s Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
Privacy Policy
Freehoody.co.uk recognises that you have a right to privacy, and we will not give or sell anyone specific information about you or any orders you have placed through the Freehoody.co.uk Service except that: (i) Freehoody.co.uk may share information about you or an order that you have placed with a relevant Institution in order to allow such Institution to review the use of the Licensed Marks as necessary; (ii)Freehoody.co.uk collects information (including email addresses) that allows us, among other things, to: process and fill your order; contact you regarding the processing of your order; share your design with those whom you request; improve our website and service; and send informative and promotional emails that may be of interest to you. While this information may be used by us for marketing purposes, it is never shared or sold to other organisations for commercial purposes.
Anti-Sweat Shop Policy
Freehoody.co.uk supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. Freehoody.co.uk relies upon referrals, reputation and, in some cases, personal inspections to identify such vendors.
Payment Policies
Freehoody.co.uk cannot currently accept online payment via credit card or debit card. All payments sent electronically shall be taken over the phone or with the cardholder’s permission using online software. No details however shall be held
Freehoody.co.uk may also accept payment via check or purchase order. Qualified Institutions (such as Purchasing Offices) wishing to establish group accounts and utilize purchase orders may set up special payment options by contacting Freehoody.co.uk
Freehoody.co.uk will begin processing orders immediately upon verification that payment has been received.
Shipment/Delivery Times
Freehoody.co.uk orders are generally delivered within 14 working days. Customers who are concerned about meeting deadlines should contact a Sales Representative. Rush orders are available for a 25% discretionary rush charge. Rush orders are delivered within 5-7 working days. Delivery times may vary during the holiday seasons.
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Limit of Freehoody.co.uk’s Responsibility
Freehoody.co.uk will be responsible for acting only on those instructions sent to Freehoody.co.uk that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Freehoody.co.uk is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Freehoody.co.uk is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.
The information and materials contained in this Site, including text, graphics, links or other items, are provided "as is", "as available". Freehoody.co.uk does not warrant the accuracy, adequacy or completeness of the information and materials on the site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.
In no event will Freehoody.co.uk be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Freehoody.co.uk, or representatives thereof, are advised of the possibility of such damages, losses or expenses.
Indemnity
You agree to defend, indemnify and hold Freehoody.co.uk and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of Freehoody.co.uk’s Site and the Service, your violation of this Agreement, or your violation of any rights of another.
Returns policy
Freehoody.co.uk will accept a full refund on all garments that have been signed off and are not to the design approved or and if the garments reach the customer in an unsatisfactory condition. However freehoody.co.uk should be made aware of all such issues with in 5 working days of receipt of the goods. Goods should be returned to Freehoody.co.uk at 4 Hall Barns, 26 The Street, Bridgham, Norwich, Norfolk, NR162RY within 10 working days of receipt of delivery.
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